Unit Manager – Tied Agents

Basic Roles

The Unit Manager is responsible for supervising the development and trackable operations of all the Tied Agents under his/her Unit.

The Tied Agents Unit Manager reports to the Branch Manager.

Responsibilities and Authority

  1. Is responsible for achieving the units’ production target and business growth by meeting the set objectives. He/ She will of recruit, select, motivate, direct, train, develop and manage the agents under his/her jurisdiction.
  2. Monitor the overall performance of agents in his/her unit and advise the Branch Manager and Head of Branch Network on the appointment of new agents as well as termination of non-performing agents.\
  3. Gathering current market sales intelligence and trends
  4. Schedule regular meetings with the tied agents to manage, coordinate sales activities and address the issues of concerns raised by the agents under his/ her unit.
  5. Prepare monthly productions reports for the management
  6. Follow business leads and provide feedback
  7. Adopt highest level of professionalism in handling agents, customers, and all stakeholders
  8. Ensure that his/her personal production is within the set targets
  9. Review the training needs for the agents
  10. Ensure timely processing of the tied agents’ commissions


Education and Experience:

  • A university degree in a Business-related field
  • COP qualified or progress in attaining ACII qualification or equivalent
  • Minimum of 3 years experience in selling general Insurance
  • Ability to recruit, develop and retain a motivated field force
  • Experience dealing with corporate organisations / corporate relationship management
  • Language skills: English and Kiswahili
  • Computer literacy in Microsoft office. Knowledge in insurance software will be an added advantage

Behavioural skills and persons specification:

  • Excellent interpersonal skills and an ability to work with dynamic teams of 10 to 15 salespersons
  • Excellent presentation and communication skills
  • Demonstration of Maturity, Reliability, Integrity, and Discretion
  • High orientation towards customer service
  • Ability to follow up management issues

Applications are to be sent to: psewe@firstassurance.co.ke

Application deadline is 31st December, 2022