Service Delivery During the Covid-19 Pandemic

March 26, 2020 / By first

I would like to thank you for insuring with us and for your support and partnership over the years.

The spread of Coronavirus poses an unprecedented global crisis. Our priority is the health and safety of our employees, our customers and the community. To uphold Social distancing, we have enabled our staff to work from home and remotely access our systems and tools they require to deliver outstanding customer experience. Our staff are available through the usual landlines. We write to kindly request that you send us scanned copies of invoices, statements and any other document required to process your claims through the emails below:

  1. Medical claims – claimsmedical@firstassurance.co.ke
  2. General Insurance claims – claimsstaff@firstassurance.co.ke
  3. Legal claims – legalstaff@firstassurance.co.ke

Working with scanned copied will reduce paperwork and possible exposure to COVID-19 and will also ensure that your invoices are processed promptly and you the claim settled on time.

For other insurance services you can reach us on:

customercare@firstassurance.co.ke
hoinfo@firstassurance.co.ke
complaints@firstassurance.co.ke

If you would like to talk to us, you can reach us on the below numbers:

  1. General Insurance – 0202900000/ 0722444117
  2. Medical Insurance – 24 hours emergency no. 0709122000